Q10

Delivery Costs: Shipping charges are calculated based on the total weight of the order and the destination. For orders in Switzerland, the charges are CHF 10.90. Orders over 10 kg are billed according to the current rates of La Poste Suisse. For international orders, shipping charges vary depending on the destination country and weight of the package.

Delivery Times: Orders are typically shipped 1 to 2 business days after payment has been received. Delivery times vary based on destination: for Switzerland, delivery is typically made within 2 to 3 business days; for international shipments, the delivery time may vary between 5 to 15 business days.

Carrier: Deliveries are made by La Poste Suisse for national shipments and by partner carriers for international shipments.

Order Tracking: A tracking number will be communicated to you by e-mail as soon as your order is shipped, allowing you to follow the progression of your package.

Delivery Delay: In the event of a delivery delay, please contact us at the following email address: info@bn-nutrition.ch. We will do our best to resolve the issue as quickly as possible.

Receipt of Order: Upon receipt of your order, please check the condition of the products. If you notice any damage or anomalies, please inform us within 5 business days of receipt, by sending an email to info@bn-nutrition.ch with supporting photos.